Support Center
Get help with DocSigner - we're here to assist you
Frequently Asked Questions
- Log in to your DocSigner account
- Click "Upload New Document" on the dashboard
- Select your PDF file (max 16MB)
- Click "Upload" to proceed
- Assign signers and set signature locations
Digital signatures are legally valid in most jurisdictions, including the United States (ESIGN Act) and European Union (eIDAS). However, legal requirements may vary by region and document type. We recommend consulting with legal counsel for specific compliance needs.
DocSigner implements enterprise-grade security measures:
- End-to-end encryption for all data
- Secure authentication and access controls
- Comprehensive audit trails
- Regular security audits and updates
- Compliance with industry standards
Yes! DocSigner is fully responsive and works on all devices including smartphones and tablets. You can upload documents, assign signers, and sign documents from any device with a web browser.
Documents are retained for 7 years to comply with legal requirements. Audit trails are maintained for 10 years. You can download your documents at any time during this period.
Currently, DocSigner supports PDF files only. This ensures the highest level of security and compatibility. We recommend converting other document formats to PDF before uploading.
Documentation & Guides
Getting Started
Learn the basics of DocSigner and create your first document for signing.
- Account setup and verification
- Uploading your first document
- Assigning signers
- Completing the signing process
Security & Compliance
Understand our security measures and compliance standards.
- Data encryption standards
- Audit trail requirements
- Legal compliance
- Best practices
User Management
Manage signers and permissions for your documents.
- Adding and removing signers
- Setting signature locations
- Managing permissions
- Tracking signing progress
Document Management
Organize and manage your signed documents effectively.
- Downloading signed documents
- Verifying signatures
- Audit trail access
- Document organisation
Contact Support
Get in Touch
Our support team is here to help you with any questions or issues you may have. We typically respond within 24 hours during business days.
Email Support
support@docsigner.com
Response Time
Within 24 hours
Business Hours
Mon-Fri, 9AM-6PM UTC
Phone Support
+1 (555) 123-4567
Before Contacting Us
- Check our FAQ section above
- Review the documentation
- Have your account email ready
- Include specific error messages
- Describe the steps you followed
Priority Support
Premium users receive priority support with faster response times and dedicated assistance.